Excellence at Work is a series of handbooks that covers the subject of business excellence in a down-to-earth, practical manner.

Handbooks in this series provide simple, no-nonsense methods and information about how to improve organisational performance, capability, sustainability and competitiveness.

Tools, templates, flowcharts and illustrated step-by-step processes are provided to help the reader understand and implement world class approaches in their organisation - whether it be a hospital, a school, a public service provider, a manufacturing or service business, or the local fish and chips shop.

The criteria embodied in internationally recognised excellence frameworks - in particular the Malcolm Baldrige framework - are clearly and simply explained and illustrated.

Booklets in the Excellence at Work series are short, easy to read and are handy reference works for consultants, coaches, students of organisational excellence and every manager tasked with producing better results.